Customer Care Standards

First4Adoption sets out the standards that prospective adopters can expect when accessing adoption services. The Association of Directors of Children’s Services (ADCS), Adoption UK, the British Association for Adoption and Fostering (BAAF), and the Consortium of Voluntary Adoption Agencies (CVAA) consider that the following customer care and service standards represent good practice and encourage all agencies to observe them.

The standards explain the level of service prospective adopters can expect from adoption services.

Customer Care Leaflet