Privacy Policy

This Privacy Policy outlines what kind of personal information is collected by First4Adoption, why and how it is used, the conditions under which it is kept, how long we keep it for, when we may share it with others, and your rights in relation to your information.

Any questions regarding this Privacy Policy and our privacy practices should be sent by email to or by writing to the Head of Service, First4Adoption, 48 Mecklenburgh Square, London WC1N 2NU.

Who we are

First4Adoption is the national adoption information service for England and provides a wealth of information via its website

What personal information do we collect?

This privacy notice applies to all personal information collected by First4Adoption.

The personal information we collect may include:

  • Name
  • Age
  • Relationship status
  • Gender
  • Ethnicity
  • Religion
  • Email address
  • Telephone number
  • IP address (when enquiring via the website)

How is your information used?

We use your information to:

  • Monitor and evaluate the service
  • Provide information to you
  • Perform statistical analysis about adoption nationally
  • Contact you (where consent has been given)

Legal basis for processing your data

Coram Children’s Legal Centre runs First4Adoption and as such is the data controller and responsible for processing, and storing any personal data. First4Adoption will seek consent at point of contact (where that is via email/website or via phone) to hold your data. Any enquirer who does not want to give their personal data will still be entitled to receiving a service from First4Adoption.

Who at First4Adoption will have access to your personal information?

Your data will be viewed only by the First4Adoption team.

Will First4Adoption share your information with anyone else?

When an individual provides us with their personal information it will remain confidential and will not be passed onto third parties. Only in exceptional circumstances where an individual gives information that suggests a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect that person and others.

Please note that if you contact First4Adoption via telephone, calls are recorded for training and quality assurance purposes. Calls are kept for 6 months and then are deleted.

Your rights

We take all reasonable steps to keep your personal data accurate, complete and up-to-date for the purposes for which it is collected and used. We also ensure that our processing of your personal data complies with this privacy notice and applicable law (e.g. the General Data Protection Regulation).

You have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying or requesting deletion of the data. You also have the right to request a copy of the personal data we have collected about you.

If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact the First4Adoption team via email To help protect your privacy and security, we will verify your identity before granting you access to your personal data.

How long will First4Adoption keep your personal information?

First4Adoption will keep your personal information for three years from the most recent point of contact, after which time it will be deleted. First4Adoption will keep anonymised data for statistical and trend analysis.

How will we secure your personal information?

Your information is held on our database on a secure server. Only members of First4Adoption team have access to this information. We use secure services, firewalls and SSL encryption to ensure your data is safeguarded and secure.

Changes to this privacy notice

If we modify this privacy notice, we will post the revised version here, with an updated revision date. Please check back periodically, and especially before you provide any personally identifiable information.


First4Adoption tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously and encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. You have the right to complain at any time to the Head of Service via the contact details below.

If you wish to register a complaint concerning the processing of your personal data, you have the right to lodge a complaint with the supervisory authority in the UK:

Information Commissioner’s Office
Wycliffe House
Water Lane
SK9 5A
0303 123 1113

Contacting us

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us:



Last revised: 23 May 2018